From the Wires
Stream Global Services Inducted into the Business Processing Association of the Philippines (BPAP)
Membership Reinforces Stream's Commitment to the Philippines as a Strategic Destination for BPO Services
By: PR Newswire
Jan. 5, 2010 09:35 AM
BOSTON, Jan. 5 /PRNewswire-FirstCall/ -- Stream Global Services, Inc. (NYSE AMEX: SGS), a premium business process outsource (BPO) service provider specializing in customer relationship management services for Fortune 1000 companies, today announced that it was recently inducted into the Business Processing Association of the Philippines (BPAP). Stream joined the prestigious group last month during the association's annual meeting held in Makati City. Founded in 2004, BPAP is the umbrella organization for the fastest-growing industry in the Philippines: off-shoring and outsourcing. With more than 200 members, the group serves as a one-stop information and advocacy gateway for the Philippines' key outsourcing services sector.
With more than 12,000 employees located across 10 state-of-the-art service centers in the Philippines, Stream provides revenue generation, customer retention, customer care and technical support solutions for a large percentage of its global clients who are looking for high-quality, cost-effective support in an offshore location. Stream opened its first service center in the Philippines in 2008, and through its recent acquisition of eTelecare in October 2009, has seen tremendous growth in the area. By joining forces with other members of BPAP, Stream is a leading force in the CRM industry dedicated to promoting the Philippines as a top outsourcing destination to provide outstanding services to its clients.
The mission of BPAP is to promote the competitive advantages and the growth potential of the Philippines in existing and new areas of outsourcing, and supports the industry in areas such as offshore marketing, education and training, security and privacy, legislation and public policy, among others. Stream Board of Directors Vice Chairman, Fred Ayala, is currently chairman of the group.
"Stream and BPAP share a common commitment to ensuring the success of the outsourcing industry in the Philippines. We are thrilled to be inducted into such an important industry consortium. We believe our involvement reinforces our ongoing commitment to both the Philippines and our ability to provide world-class services to our clients' customers on a consistent basis. The fast-growing Philippines region is perfectly suited to support our global client base, with its highly technical support professionals and entrenched commitment to the contact center industry," said Stream's Chairman and CEO, Scott Murray.
For more information contact: Sally Comollo Director of Marketing Communications Stream Global Services 781-304-1847
About Stream Global Services:
Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management services including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world's leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries supporting more than 30 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offerings, please visit www.stream.com.
SOURCE Stream Global Services, Inc.
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