From the Wires
IDC Retail Insights Releases Top 10 Predictions for 2013
Dec. 6, 2012 02:16 PM
IDC
Retail Insights today hosted a Webinar, IDC
Retail Insights Predictions 2013: Retail, highlighting
the top 10 predictions for the year ahead. Featuring analysts Robert
Parker, Greg
Girard, Leslie
Hand and Ivano
Ortis, the session provided organizations with insight and
perspective on long-term industry trends along with new themes that may
be on the horizon. The Predictions Webinar series is designed to help
company leaders capitalize on emerging market opportunities and plan for
future growth. An audio replay of today's Webinar will be available
within 48 hours. To access the replay, please visit http://bit.ly/RI_Predictions2013_Retail.
The Top 10 Predictions for 2013 are:
-
Prediction 1 - Omnichannel Retail Maturity will move from
foundation to convergence, and from precision to immersion.
-
Prediction 2 - Retailers omnichannel objectives will require
platform & architecture investments.
-
Prediction 3 - Retailers pivot merchandising and marketing on
customer analytics to drive revenue and profit; relevance and
reciprocity being the watchwords.
-
Prediction 4 - Retailers will invest in customer analytics,
merchandising, and marketing technologies to curate commerce and
contextualize communications.
-
Prediction 5 - The time is right to break down marketing silos.
-
Prediction 6 - Marketing processes and infrastructures will
align with the omnichannel business.
-
Prediction 7 - Retailers will remove barriers and instead
encourage the Stop Start Shopper.
-
Prediction 8 - The convergence of Web-based customer experience
touch points to unify the customer journey.
-
Prediction 9 - Retailers will optimize omnichannel customer
service and cost by enabling trustworthy, efficient and effective
supply chains (TEE).
-
Prediction 10 - Retailers will invest in technologies that
enable visibility, visualization and virtualization.
"2013 will be a turning point in terms of industry momentum around
delivering on the omnichannel promise," said Robert
Parker, group vice president, IDC Retail Insights. "This trend means
we will be applying 'new rules' to both the customer experience and
supply chain execution. Technology will have a critical role."
For additional information about these predictions or to arrange a
one-on-one briefing, please contact Sarah Murray at 781-378-2674 or sarah@attunecommunications.com.
Reports are available to qualified members of the media. For information
on purchasing reports, contact insights@idc.com;
reporters should email sarah@attunecommunications.com.
About IDC Predictions
A hallmark of IDC's offering for three decades, the annual Top 10
Predictions reports provide IDC's outlook on the IT market, across
industries, for the coming year. During the next 60 days, IDC will
publish dozens of Top 10 Predictions documents for 2013. Please visit www.idc.com/predictions2013
for a complete listing.
About IDC Retail Insights
IDC Retail Insights assists retail businesses and IT leaders, as well as
the suppliers who serve them, in making more effective technology
decisions by providing accurate, timely, and insightful fact-based
research and consulting services. Staffed by senior analysts with
decades of industry experience, our global research analyzes and advises
on business and technology issues facing the retail industry.
International Data Corporation (IDC)
is the premier global provider of market intelligence, advisory
services, and events for the information technology market. IDC is a
subsidiary of IDG, the world’s leading technology, media, research, and
events company. For more information, please visit www.idc-ri.com,
email info@idc-ri.com, or call
508-935-4490. Visit the IDC Retail Insights Community at http://idc-insights-community.com/retail.
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