Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
SYS-CON.TV

2008 West
DIAMOND SPONSOR:
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
PLATINUM SPONSORS:
Red Hat
The Opening of Virtualization
GOLD SPONSORS:
Appsense
User Environment Management – The Third Layer of the Desktop
Cordys
Cloud Computing for Business Agility
EMC
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Intel
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Sensedia
Return on Assests: Bringing Visibility to your SOA Strategy
Symantec
Managing Hybrid Endpoint Environments
VMWare
Game-Changing Technology for Enterprise Clouds and Applications
Click For 2008 West
Event Webcasts

2008 West
PLATINUM SPONSORS:
Appcelerator
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
GOLD SPONSORS:
ICEsoft
How Can AJAX Improve Homeland Security?
Isomorphic
Beyond Widgets: What a RIA Platform Should Offer
Oracle
REAs: Rich Enterprise Applications
Click For 2008 Event Webcasts
Michigan City Cuts Costs and Improves Service to Citizens With New Avaya Network

BASKING RIDGE, NJ -- (Marketwire) -- 01/09/13 --


  • Avaya data infrastructure reduces information technology maintenance costs and helps the City of Taylor meet its budget objectives during a tight economy.
  • New collaborative communications capabilities make city staffers more accessible and improve service to citizens.

Avaya today announced that the City of Taylor, Michigan, has adopted an Avaya data network and collaborative communication solution to reduce annual information technology costs and improve the service it delivers to local residents.

The investment was prompted by an aging network infrastructure that had become expensive to maintain and required outside support for moves and other changes. It also was oversized for a city staff that had shrunk by a third in recent years. Officials began to look for effective ways to reduce ongoing information technology costs and help current staff members work more effectively.

Fourteen city buildings are now linked in a highly secure, highly reliable campus data network enabled by Avaya Ethernet Routing Switch 5000 Series, 4000 Series and 3000 Series and Avaya Wireless LAN 8100 Series. The network supports four Avaya IP Office systems that are linked to form a seamless, collaborative communications infrastructure for city government.

The city has significantly reduced its information technology maintenance costs with the new network and now can easily manage moves, adds and changes on its own. In addition, new advanced communication capabilities are improving the accessibility of city staffers.

An Avaya IP Office Contact Center application, for example, has allowed the city to establish a single, central phone number for all city services. Rather than having to dial multiple numbers to find the right personnel on their own, callers are now routed directly to the appropriate department by experienced agents. Reporting and analytics capabilities allow administrators to track the number and length of calls and to make better-informed decisions about staffing levels. The city also can automatically record all nonemergency calls routed to its public safety team.

Avaya mobility features are improving the accessibility of city staffers, who now can link a smart phone or other mobile device to the city's new communication network and work more productively outside the office. Building inspectors in the field, for example, can answer calls routed to their office line by the city contact center. They also can establish a conference call, use visual voicemail and access city directories, just as if they were in the office.

A "fax over IP" application from MultiTech, an Avaya DevConnect Technology Partner, has allowed the city to eliminate a mountain of fax machines, as well as the phone lines that previously supported them.

Quote
"One of the deciding factors in our decision was the synergy between Avaya's networking portfolio and Avaya IP Office. We now have a scalable solution that delivers the security, reliability and ease of administration we need, with modern unified communications capabilities that are improving our productivity. Ultimately we're able to do more with less people and at a lower annual cost."
- Snehal Patel, Technology Director, City of Taylor

Additional Resources

Tags - Avaya, City of Taylor, call recording, collaboration, contact center, data networking, Ethernet switches, IP Office, mobility, wireless

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov/. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.

Add to Digg Bookmark with del.icio.us Add to Newsvine

Media Inquiries:
Deb Kline
908-953-6179
klined@avaya.com

About Marketwired .
Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest AJAXWorld RIA Stories
SYS-CON Events announced today that AgilePoint, the leading provider of Microsoft-centric Business Process Management software, will exhibit at SYS-CON's 2nd International @ThingsExpo which will take place on November 4–6, 2014, at the Santa Clara Convention Center in Santa Clara...
One of the biggest challenges when developing connected devices is identifying user value and delivering it through successful user experiences. In his session at Internet of @ThingsExpo, Mike Kuniavsky, Principal Scientist, Innovation Services at PARC, will describe an IoT-spe...
SYS-CON Events announces a new pavilion on the Cloud Expo floor where WebRTC converges with the Internet of Things. Pavilion will showcase WebRTC and the Internet of Things. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation ...
All major researchers estimate there will be tens of billions devices – computers, smartphones, tablets, and sensors – connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. With major technology companies and startups ...
DevOps, Cloud and Your SDLC Cloud computing started a technology revolution; now DevOps is driving that revolution forward. By enabling new approaches to service delivery, cloud and DevOps together are delivering even greater speed, agility, and efficiency. No wonder leading i...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021


SYS-CON Featured Whitepapers
ADS BY GOOGLE