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Swivel Secure Enhances Operational Agility for Customers and Channel Partners

Swivel Secure, the global leader in tokenless authentication technology today announces a number of operational changes that will deliver greater agility in its engagement with both customers and channel partners.

Flexible pricing models for resellers

In order to support increasing market demand for tokenless authentication to be offered as part of a wider managed service, Swivel today announces a new, short term, utility styled pricing scheme for channel partners operating in this market. Demand for greater flexibility in pricing has in part been driven by the increasing popularity of the Microsoft Office 365 environment for which Swivel is the only approved tokenless authentication provider.

By aligning its contract and payments terms with a managed services business model, Swivel has enabled channel partners to roll its authentication platform into their own managed service offerings without incurring the risks associated with traditional annual vendor contracts. Offering resellers short-term contracts and monthly payments will enable them to pass on this flexibility to customers.

Having month-by-month flexibility on pricing will enable end user organisations to tailor their use of the Swivel platform over time to best suit their requirements, using whatever combination of technologies they need to fit with their security policies and compliance regulations. Unlike other tokenless authentication providers that offer managed service models, Swivel provides organisations with the flexibility to choose what to securely connect to - web, VPN, cloud or desktop - as well as the freedom to select the communication tools used to manage to the process: mobile app, SMS, telephony or web. This freedom resolves a variety of authentication headaches faced by organisations that are wrestling with the need to continually update their security policies in line with increasing demands for new devices and applications to connect to the corporate network.

Swivel authentication platform: Shortened release cycle

Swivel has transformed its platform development and rollout procedures, adopting an agile approach, dramatically shortening the lead time between each release to just six to eight weeks. The move will simplify the process of upgrading to the latest version and accelerate the delivery of new platform enhancements to customers.

Instead of managing a substantial upgrade every six to nine months, the shortened release cycle will also enable Swivel’s customers to benefit from new features and other enhancements as they are developed.

As part of this change, release 3.9.2 updates the way configuration data is stored on the Swivel server such that when the new version of the software is deployed it does not overwrite the existing configuration but instead reads and upgrades the configuration automatically. This important development greatly reduces the time, resources and risks associated with upgrading the platform.

“These changes evidence Swivel’s intent to build greater agility and flexibility into both its daily operations and its authentication platform, in order to keep pace with the evolving market for two factor authentication,” comments Chris Russell, VP of Engineering, Swivel. “As Swivel continues to grow its global reseller base, it is vital that we continue to support our channel effectively. We take our responsibilities as a vendor seriously and have moulded our offering to suit the needs of both our partners and customers.”

The Swivel authentication platform was first launched in 2003. It is now used by major global enterprises, local government, the NHS and hundreds of smaller business, in over 35 countries, to remotely access their business networks, virtual desktops and Cloud-based applications. Offering the widest range of user deployment options according to Gartner, the leading IT industry analysts, the Swivel platform offers the choice of mobile apps, SMS and interactive voice response channels when full two-factor authentication is mandatory.


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