Comments
yourfanat wrote: I am using another tool for Oracle developers - dbForge Studio for Oracle. This IDE has lots of usefull features, among them: oracle designer, code competion and formatter, query builder, debugger, profiler, erxport/import, reports and many others. The latest version supports Oracle 12C. More information here.
Cloud Expo on Google News
SYS-CON.TV

2008 West
DIAMOND SPONSOR:
Data Direct
SOA, WOA and Cloud Computing: The New Frontier for Data Services
PLATINUM SPONSORS:
Red Hat
The Opening of Virtualization
GOLD SPONSORS:
Appsense
User Environment Management – The Third Layer of the Desktop
Cordys
Cloud Computing for Business Agility
EMC
CMIS: A Multi-Vendor Proposal for a Service-Based Content Management Interoperability Standard
Freedom OSS
Practical SOA” Max Yankelevich
Intel
Architecting an Enterprise Service Router (ESR) – A Cost-Effective Way to Scale SOA Across the Enterprise
Sensedia
Return on Assests: Bringing Visibility to your SOA Strategy
Symantec
Managing Hybrid Endpoint Environments
VMWare
Game-Changing Technology for Enterprise Clouds and Applications
Click For 2008 West
Event Webcasts

2008 West
PLATINUM SPONSORS:
Appcelerator
Get ‘Rich’ Quick: Rapid Prototyping for RIA with ZERO Server Code
Keynote Systems
Designing for and Managing Performance in the New Frontier of Rich Internet Applications
GOLD SPONSORS:
ICEsoft
How Can AJAX Improve Homeland Security?
Isomorphic
Beyond Widgets: What a RIA Platform Should Offer
Oracle
REAs: Rich Enterprise Applications
Click For 2008 Event Webcasts
SMS for Business – It’s No Longer About Messages from You to Me | @ThingsExpo #IoT #M2M
Mobile messaging’s roots lie in P2P SMS. Once it was established, this was the one and only use case

Mobile messaging has been a popular communication channel for more than 20 years. Finnish engineer Matti Makkonen invented the idea for SMS (Short Message Service) in 1984, making his vision a reality on December 3, 1992 by sending the first message ("Happy Christmas") from a PC to a cell phone.  Since then, the technology has evolved immensely, from both a technology standpoint, and in our everyday uses for it.

Originally used for person-to-person (P2P) communication, i.e., Sally sends a text message to Betty - mobile messaging now offers tremendous value to businesses for customer and employee-facing communication. This is most notably done through application-to-person (A2P) messaging platforms that send things like appointment reminders, shipping alerts, IT status updates, to name a few.

Now a new form of mobile messaging is revolutionizing how businesses are interacting with and serving their customers throughout their entire journey - enterprise-to-person (E2P) messaging. An extension of A2P messaging, E2P allows businesses to reach and interact with customers in real-time, providing even more innovation and competitive differentiation for companies utilizing mobile messaging across their organizations.

Let's dive deeper into how mobile messaging has progressed over the years, and what business leaders can expect to see in the near future as it enhances how companies interact with their customers and employees.

Origins of Mobile Messaging (1992 - mid 2000s)
Mobile messaging's roots lie in P2P SMS. Once it was established, this was the one and only use case. Between 1992 and the mid-2000s, P2P SMS began booming, outshining traditional voice calling. Mobile carriers no longer offered just voice plans, but they began incorporating messaging capabilities into their plans as well. These capabilities, however, came at a high price point, as carriers charged customers on a per-message basis. Despite the high cost, P2P message growth continued. It was clear consumers valued the ease and simplicity of sending a text message.

The Hype of Mobile Messaging Expands (Mid 2000s - 2014)
By this time, mobile device adoption had skyrocketed. In fact, 83% of Americans in 2011 owned some kind of mobile phone. Additionally, two-thirds of us were already going to sleep beside our smartphones, and checking them first thing every morning. This drove text messaging to be one of the most popular forms of communication, especially among millennials. As the first generation to grow up in a mobile-first world, millennials were tech savvy, accustomed to immediate content, and were gradually working their way to dominating baby boomers in the marketplace. In order to accommodate this increasing demand for messaging, carriers began shifting their pricing models toward unlimited SMS for consumers.

Simultaneously, companies began to realize a shift in their customer base. This growing group of millennial consumers preferred mobile messaging, and businesses began to tailor their communication strategies accordingly. This was the birthplace of application-to-person (A2P) messaging, which is when a mobile message is sent from an application or platform directly to a mobile device by a business using short codes. These types of communication, which started with marketing messages and then expanded to include a variety of operational scenarios like shipping notifications, emergency alerts, customer account status updates, and appointment reminders, were all use cases focused on effectively reaching consumers quickly. For example, an online retailer could automate a text message to let you know when your purchase has been process, shipped, and delivered. Or, your hairdresser could text you before your appointment to confirm the time and location. These simple messages dramatically increased the quality of business-to-consumer communications while delivering a better customer experience in the process.

The Phoenix Rises from the Ashes (2015 & Beyond)
Today it's no secret that P2P messaging is on the decline in much of the world, as it's being replaced by over-the-top (OTT) chat applications. However, at the same time more and more businesses are realizing the value of communicating to customers via their mobile devices using texting. In fact, A2P mobile messaging is expected to be worth over $70 Billion by 2020, and has become an influential tool for both customer and employee facing uses across all aspects of an organization. The ability to reach all customers and employees easily is often the number one mobile-focused priority for businesses. SMS A2P allows them to accomplish this goal quickly, as 90% of text messages are read within three minutes of delivery.

Looking forward, businesses will further expand on the existing A2P capabilities and begin to embrace a broader range of use cases, particularly for customers. Enter E2P, a new era that will focus on boosting real-time customer communication to support text-enabled contact center services, employee messaging services, and more.

As businesses embrace E2P, they will begin to text-enable their toll-free numbers as well as their business landlines, and apply more two-way messaging use cases. For example, this could mean soliciting real-time customer feedback through surveys via SMS quickly following a proactive SMS service announcement sent from a text-enabled toll-free number. It could also mean enabling financial service advisors to offer business cards that say "text or call my landline" so they can respond quickly by making customers feel valued while simultaneously engaging with them on their preferred communications channel.

Sending two-way SMS confirmations to customers prior to service appointments is another way to use mobile messaging to give customers an easy way to cancel or request alternative times and drastically reducing no-shows. Text messaging can also be used internally to communicate more efficiently with employees. Whether it's an internal system outage, changes in work assignments, or an emergency notification alert, SMS improves critical employee communications, engagement and productivity. These types of E2P use cases, which leverage more than short codes, are just the tip of the iceberg as businesses begin to expand on traditional mobile messaging capabilities, and unlock new possibilities for the world's most reliable and ubiquitous messaging technology.

Given the explosive growth of the mobile-focused millennial generation, mobile messaging will still be the best channel for reaching both customers and employees. The widening gap between the different types of SMS messaging is allowing businesses to set themselves apart. As they gain more influence over the industry, carriers and mobile messaging providers will begin to mold their services accordingly, allowing for even more enterprise ROI. Looking beyond 2015, businesses will determine the future of the mobile messaging market, further establishing messaging's place into the modern enterprise.

About Tim Fujita-Yuhas
Tim Fujita-Yuhas currently serves as Director of Product Management & New Product Strategy for OpenMarket’s Mobile Engagement Platform, specializing in enterprise mobile engagement services. He is responsible for product strategy and business planning for the company’s mobile messaging solutions. He blogs regularly on mobile engagement topics.

Prior to joining OpenMarket, Tim held a variety of Product Management positions focused on voice, video and mobile communications, and SaaS technologies. While at Varolii (acquired by Nuance in 2013), he was responsible for the company’s cross-channel platform, APIs, and developed their mobile app with push notification service. While at Cisco’s Unified Communications (UC) Business Unit, Tim managed their industry leading UC products. Tim graduated from Boston University with a Masters in Software Systems Engineering.

In order to post a comment you need to be registered and logged in.

Register | Sign-in

Reader Feedback: Page 1 of 1

Latest AJAXWorld RIA Stories
DXWorldEXPO LLC announced today that the upcoming DXWorldEXPO | CloudEXPO New York event will feature 10 companies from Poland to participate at the "Poland Digital Transformation Pavilion" on November 12-13, 2018.
The best way to leverage your CloudEXPO | DXWorldEXPO presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering CloudEXPO | DXWorldEXPO will have access to these releases and will amplify your news announcements. More than two do...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as w...
Founded in 2000, Chetu Inc. is a global provider of customized software development solutions and IT staff augmentation services for software technology providers. By providing clients with unparalleled niche technology expertise and industry experience, Chetu has become the prem...
DXWorldEXPO LLC announced today that Dez Blanchfield joined the faculty of CloudEXPO's "10-Year Anniversary Event" which will take place on November 11-13, 2018 in New York City. Dez is a strategic leader in business and digital transformation with 25 years of experience in the I...
Subscribe to the World's Most Powerful Newsletters
Subscribe to Our Rss Feeds & Get Your SYS-CON News Live!
Click to Add our RSS Feeds to the Service of Your Choice:
Google Reader or Homepage Add to My Yahoo! Subscribe with Bloglines Subscribe in NewsGator Online
myFeedster Add to My AOL Subscribe in Rojo Add 'Hugg' to Newsburst from CNET News.com Kinja Digest View Additional SYS-CON Feeds
Publish Your Article! Please send it to editorial(at)sys-con.com!

Advertise on this site! Contact advertising(at)sys-con.com! 201 802-3021


SYS-CON Featured Whitepapers
ADS BY GOOGLE