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A Developer’s Perspective | @DevOpsSummit #DevOps #APM #Monitoring
Since moving to a model where developers own their services, there’s a lot more developer independence
By: PagerDuty Blog
Apr. 21, 2017 03:00 PM
A Developer's Perspective
In the run up to our latest release of capabilities for developers, I sat down with David Yang, a senior engineer here at PagerDuty who's seen our internal architecture evolve from a single monolithic codebase to dozens of microservices. He's the technical lead for our Incident Management - People team, which owns the services that deliver alert notifications to all 8,000+ PagerDuty customers. We sat down and talked about life after switching to teams owning the operations of their services. Here are some observations about the benefits and drawbacks we've seen:
On life now that teams own their services:
The shift to having developers own their code reduces cycle time from when someone says, "this is a problem," to when they can actually fix the problem, which has been invaluable.
On cultural change:
We have teams that are focused a lot more on owning the whole process of delivering customer value from end to end, which is invaluable.
On how this can help with the incident response process:
On what didn't work so well:
On the future:
Everything in our product development is defined in, "what is customer value", "what is success criteria," etc. I think trying to convey the operational work in the same sense helps make it easier to prioritize effectively. We're all on the same team and aligned to the same goal of delivering value to our customers, and you have to resolve the competing priorities at some point.
Trying to enact change within an organization around operations requires a lot of collaboration. It also takes figuring out what the right metrics are and having a discussion about those metrics.
Image: "Magnifying glass" is copyright (c) 2013 Todd Chandler
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