From the Blogosphere
How to Stop Your Developers from Jumping Ship | @DevOpsSummit #Agile #DevOps
For developers working across a broken workflow, the frustration can be felt acutely
By: John Rauser
Apr. 21, 2017 01:00 PM
We are experiencing a ‘crisis of engagement,' according to a survey by management consultancy Gallup, with a staggering 87 percent of employees worldwide disengaged with their jobs. While there are many factors that can influence an employee's contentment - from support to compensation to job security - a common grievance in software development is disempowerment, where talented individuals are feeling hampered by their working environment.
Operating within a flawed system is infuriating in any profession. But for developers working across a broken workflow, the frustration can be felt more acutely. One of the major bones of contention is that developers find themselves working in a way that conflicts with their training and established best practices, one that is not conducive with Agile and DevOps working methodologies and prevents them from optimizing their tools-of-choice.
A main contributor to an unproductive working environment is a fragmented toolchain, which is a regular occurrence at organizations worldwide. Many of them are adopting a best-of-breed approach to tool procurement without a holistic investment strategy. Individual specialists, teams and disciplines are specifying a tool (or version thereof) as and when required - i.e., a project manager with CA Clarity PPM, a tester in HP ALM, a QA in HPE QC, a developer in JIRA and so on - with little consideration as to how it may impact the rest of the software lifecycle.
While it is logical to equip employees with the best tools for the job, this ad-hoc and unsynchronized approach is littered with time bombs that could explode at any time, negatively impacting a developer's satisfaction and, ultimately, an organization's software delivery capability. So what can be done to stop developers jumping ship to join Facebook, Netflix, et al?
Grounds for divorce
The result is a workflow with little-to-no visibility, traceability or governance across the lifecycle, with stakeholders unable to share information with other stakeholders, greatly impacting collaboration. Such a dynamic can frustrate a developer in several ways, all of which are avoidable. Here are just a few of the issues caused by a disconnected toolchain:
What do we mean by ‘software value stream'? A value stream is a notion borrowed from Lean manufacturing; it's the sequence of activities an organization undertakes to deliver a customer request, focusing on both the production flow from raw material to end-product and the design flow from concept to realization.
Looking at software development from a value stream perspective puts the emphasis on creation of customer value, rather than simply looking at these activities as a process. It's all about the ‘Big Picture' - improving the whole process, not just the parts - to minimize waste and ensure customers get exactly what they asked for.
How does an integrated values stream boost employee engagement? The troubles experienced by a leading global bank during its four-year Agile and DevOps transformation illustrates the point perfectly. Given the nature of its business, it's critical that all information is consistent across all the bank's systems, yet it lacked an automated flow of information between tools.
This meant that developers were still rekeying from one tool to another, taking up to two hours a day in duplicate entry. Not only was this a huge waste of valuable labor hours that cost the business up to $10 million annually in lost value, developers often got so frustrated that they would leave. This case study is painfully familiar, and again, entirely avoidable.
A Developer's Paradise
As a result, these organizations experience:
And perhaps most importantly, it results in high developer engagement and job satisfaction; the fuel behind any software-driven organization that's looking to transform its business in a digital world.
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