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The Simple Checklist for Solving Ghost Issues at Remote Offices | @CloudExpo #Cloud #APM #Monitoring
When you've migrated to the cloud, you've already considered compliance, licensing, budget concerns
By: AppNeta Blog
May. 12, 2017 12:15 PM
The Simple Checklist for Solving Ghost Issues at Remote Offices
IT leaders have always had their hands full with ghost issues on-premises. But for businesses that rely on remote and branch offices, monitoring a sprawling network of on-premises equipment introduces even more challenges.
That's why we move to the cloud, right? To help us eliminate truck rolls, improve cost efficiency and centralize management of applications across all locations.
When you've migrated to the cloud (even if it's just for something like office applications like Office 365 or G Suite), you've already considered compliance, licensing, budget concerns. But what happens when your remote users start experiencing classic ghost issues?
Every application performance issue comes with unique challenges, but it's important to have a basic checklist to help you approach each new situation. Get on the right path to ghost issue resolution with these three simple steps.
1. Decide If Your Ghost Issue Is a Real Issue
Unfortunately, employees typically aren't sure why a problem is occurring. They just want it fixed (quickly). In a traditional setting, your first thought might be to dive into manual event log searches or time-consuming attempts to reproduce the problem. But in a cloud-driven world, you might want to take a step back.
The cloud migration process impacts end users just as much as it affects the IT infrastructure. If your organization has moved from an on-premises PBX to cloud-based Skype for Business, the transition could be jarring for employees. If a feature they expect to use is suddenly missing, they might rush to submit a support ticket for a performance issue.
Before you start hunting for ghosts, take a step back and decide whether the perceived problem is actually a problem IT needs to solve.
2. Real Ghost Issue? Know Your IT Enemy
The point here is that you shouldn't overthink the problem. When you were working with custom on-premises applications, you had to worry about every piece of code that could be causing performance problems. For something like a SaaS application, you can focus on the infrastructure components that you control to see if the problem is on your end.
3. Lean on Technology for Greater Visibility Into Issues
Taking advantage of remote server functionality will let you dig into the environment experiencing problems. From there, you just have to start troubleshooting. Break the problem down into variables and test different pieces until you can identify a root cause.
The root cause of your remote ghost issue could be any number of things, including:
No one said every remote troubleshooting scenario would be easy. But if you set yourself up for success with the right technology and migration models, you can simplify inevitable problem-solving situations.
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