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Three Tech Tools Every Company in the Travel Industry Needs | @CloudExpo #Cloud #Automation
There's no such thing as maintaining the status quo in today's travel industry
By: Larry Alton
Jun. 28, 2017 12:33 PM
As soon as the internet became mainstream, the entire travel and hospitality industry quickly pivoted. No longer did people have to visit a travel agent to plan an extensive vacation. They suddenly had control over even the tiniest details of their trips.
Today, in order for companies in the travel industry to survive, it's necessary to recognize these changes and utilize the right technology to engage and convert customers.
Make Sure You're Using These Tools
Moving forward requires that you adopt a multi-faceted approach; however, don't underestimate the value and versatility of new tech tools. Armed with the right resources, you can serve clients like never before.
Not sure how to find the right tools for your company? You'll need to be hyperaware of what your team is doing. "To find tools that could help your team, do two things: First, observe the daily behavior of your agents and try to uncover problem areas," suggests TRACK, a leader in hospitality software. "Second, ask your agents what kind of tools they think they need in order to be more productive and motivated in their roles."
There are literally dozens of different tools available. You'll have to figure out what your needs are and which ones can add value to your bottom line. To give you a head start, here are three specific tech tools you'll most definitely want to check out:
1. The Travel Valet
The Travel Valet allows you to provide added value to your clients without having to lift a finger. The Travel Valet program automatically delivers valuable information to the traveler as soon as you notify the system. This includes 10-chapter travel guides on the city or location they're visiting, destination-specific content in the days leading up to the trip, and even a personal concierge service to answer questions the traveler may have while on the trip.
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