SOA News Desk
OpenSpan SOA to Streamline Contact Center Operations
OpenSpan adopted by telecommunications companies
By: SOA News Desk
Jan. 14, 2009 08:00 PM
Telcos OpenSpan has announced that seven telecommunications companies have implemented the OpenSpan Platform. Currently deployed to more than 40,000 contact center agent positions, OpenSpan reportedly enables telecommunications organizations to integrate a range of legacy applications, improve agent productivity, increase data accuracy, reduce call time and enhance overall customer satisfaction.
With OpenSpan, telecommunications organizations are integrating mainframe, Windows, Java, Web and other applications on the agent desktop to:
The OpenSpan Platform is reported to simplify integration with other applications by automating cumbersome workflows across applications, adding or restricting functionality to support changing business needs and optimizing user interfaces for call center agents.
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